Returns & Refund Policy

All products purchased through this website are covered by our 28 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 28 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund your postage unless the item is damaged, wrongly described or faulty.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

General Information

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

This Website is created, administered and controlled by Sterling Pharmacy Ltd t/a Halfpricperfumes. The Website is governed by the laws of England and Wales although you may have additional rights under your local law if you are purchasing as a consumer. We reserve the right to alter these Terms and Conditions from time to time without prior notification. The contract will be concluded in English.

The Website may only be used for lawful purposes. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team.

The Personal Information which you are required to provide when you register as a Customer should be true, accurate, current and complete in all respects; and you must;

Notify us immediately of any changes to the Personal Information by contacting our Customer Service Team via e-mail, or calling us on +44 (0) 161 448 0211 or by updating them in the account page information.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

  • and/or

  • Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Product Descriptions

Each product purchased is sold subject to its Product Description. We have made every effort to reproduce colours on the Website as accurately as possible. However, different computers reproduce colours in slightly different ways, and so colour matches are not yet possible over the internet. If you are not satisfied with the colour of the item you have ordered, we offer a no quibble 28 day money back guarantee on all products.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Making an Order

All communication to you from us will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. We will not be responsible if you should fail to receive emails sent to the email address you provide when you register.

The technical steps required, creating the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm button at the end of the checkout process.

  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.

  • When your product is shipped from our warehouse we will send you a dispatch confirmation email.

  • Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • The product you ordered being unavailable for delivery to your selected delivery country.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

We reserve the right to restrict the number of items available for sale to any individual Customer.

Orders are normally dispatched within 1 business day of the order date. The majority of orders are received within 4-8 business days. However, as we cannot guarantee the speed of the standard postal service.

Payment

We accept payment in GBP (£), Euro (€) and USD ($).

For payments made in GBP we accept all major credit cards as listed: Visa, Delta, Maestro, Switch, Visa Electron and MasterCard. We also accept payment through PayPal.

For payments made in Euro we accept the following payments: Visa, Visa Electron, JCB, MasterCard we also accept payment through PayPal.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

We do not sell products to children.

Cancellations

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email . We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out.

If your order has already left our warehouse and you decide to cancel, we will refund your order in full including any postage and packing you may have been charged up to a maximum of our Standard UK Delivery charge. Please ensure you inform us of your intent to cancel within 14 days of receiving your order. We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

Returns Policy

All products purchased through this website are covered by our 28 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 28 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund your postage unless the item is damaged, wrongly described or faulty.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty.

VAT & Sales Taxes

We charge VAT on all orders sent to a UK delivery address.

Links

To provide increased value to our Customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Personal Information

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Data Protection and consumer legislation in place.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders.

  • For statistical or survey purposes to improve this Website and its services to you.

  • To serve Website content and advertisements to you.

  • To administer this Website.

  • If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy

We respect your privacy and only collect the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by SagePay or PayPal Payment Services which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. We utilise cookies to enable our systems to recognise your browser and to provide personalised features.

We may amend this policy from time to time.

Should you wish to close your account, please contact our Customer Services Team. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.

You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service Team immediately.

Promotional Voucher Codes & Gifts

From time to time we may make promotional Voucher Codes available for discounts, prize draws or free gifts. Please be aware that certain Vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled; in order to offer you further automatic discounts or gifts with your order. Voucher Codes remain valid for the durations stated in our promotional materials, at the sole discretion of the management and may be discontinued at any time without prior notice. Customers may only redeem either one Voucher Code, or a single promotional gift, per order.

Free Gifts

Free gifts are offered subject to stock availability and on a first come first served basis. We will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available we will make every effort to inform you as soon as possible either during checkout, or by email.

Authenticity
We guarantee that all advertised products are genuine, but to find the best prices for our customers we may occasionally sell stock originally intended for sale in other countries around the world, this means that trade names of products and packaging of products may differ from those on sale in the UK. These details will be identified clearly against the product description.

 

Product Details
Some products may have an associated image or photo, these are for reference only and should be considered illustrative. In the case of unboxed items the price of the equivalent regular goods may be shown for reference only. Some items may be marked not for individual sale. By submitting your order to Half Price Perfumes you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system



Trading Name and Address

Halfpriceperfumes is the on-line trading name of Sterling Pharmacy Ltd. Registered in England and Wales Company Number 3123615 . VAT Registration number : 667 9787 48.
Sterling Pharmacy is registered with the Royal Pharmaceutical Society - Premises Registration number 1033544

Head office address - 103 Lapwing Lane, West Didsbury, Manchester England M20 6UR - Tel. 0161 448 0211



Sterling Pharmacy is registered with the Royal Pharmaceutical Society - Premises Registration number 1033544 verify here.

Our Superintendent pharmacist is Mr Jason Zemmel MRPharms, Registration number 2039731. Verify here.

If you would like to contact us by telephone please call: 0161 448 0211. The number is only accessible from the UK, if you are calling from outside the UK please use +44 161 448 0211. You may place orders by ringing this number.

If you are not happy with any of the services you have received relating to pharmacy issues please contact:

Mr Jason S Zemmel
Superintendent Pharmacist

Sterling Pharmacy t/a halfpriceperfumes

103 Lapwing Lane

West Didsbury

Manchester

M20 6UR

or email to : jsz@sterlingpharmacy.co.uk



Affiliates and 3rd Party Advertising

We are not responsible for the content of external Internet sites.

If you own or operate a website then you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site.

Whole sale

Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please email for further information.

Marketing

We often run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels. Offers can only be redeemed via the website.

Promotional codes remain the property of Halfpriceperfumes and are non-transferable and may not be reproduced in any form without prior consent from ourselves. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.

Intellectual Property Rights

Prior written confirmation is required for any use of the trademarked terms “Halfpriceperfumes”, . All other trademarks, product names and company names or logos cited within this site are the property of the respective owners.We are not related to, endorsed by, or in any way connected or associated with these companies.